http://ift.tt/1sHX1gh
Here's a timely refresher as we head into Black Friday and The Season: The 10 trends I'm seeing more and more of this year: trends in how customers and their customer service, customer experience, and retail purchasing/transactional expectations are changing. Please don't overlook these as we head into the battlezone [...]
from Forbes Real Time http://onforb.es/1yneBqI
Here's a timely refresher as we head into Black Friday and The Season: The 10 trends I'm seeing more and more of this year: trends in how customers and their customer service, customer experience, and retail purchasing/transactional expectations are changing. Please don't overlook these as we head into the battlezone [...]
from Forbes Real Time http://onforb.es/1yneBqI
