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It’s 2015, customers are changing, and retail needs to stop using an old customer experience model to serve new customers. Specifically, the all-important millennial generation of customers, 80 million customers who have been raised online, have had smartphones since childhood, and have low tolerance for obsolete processes getting in the [...]
from Forbes Real Time http://onforb.es/1vDYfox
It’s 2015, customers are changing, and retail needs to stop using an old customer experience model to serve new customers. Specifically, the all-important millennial generation of customers, 80 million customers who have been raised online, have had smartphones since childhood, and have low tolerance for obsolete processes getting in the [...]
from Forbes Real Time http://onforb.es/1vDYfox
