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Leadership For Customer Service Is A Daily Sort Of Thing: The Power Of The 10 Minute Lineup

http://ift.tt/1sHX1gh



It’s 9 am local time in Istanbul, and at the Ritz-Carlton Hotel the troops are smiling and dressed to serve. But before they talk to a single guest, they are making time for their 10-minute “lineup” meeting, a chance to align themselves for the task at hand by discussing one [...]



from Forbes Real Time http://onforb.es/19QdmI4

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